13 Training system review, learning efficiency and effectiveness
Do employees learn what they really need to? How to asses learning success? How to measure the productivity of eLearning for an enterprise (ROI)?
The learning effectiveness can be determined in two steps: To gauge the learner’s success, instructors look at (graded) exercises, final exams, compare test results with those of other students and even log file analyses (reports that are created when Internet pages are used) which show the period and times the learners spend studying. In addition to that, it is also possible to ask course participants how they would assess their own success. Total costs are usually calculated by determining the financial expenditure and the time required for professional development (course fee, travel and hotel expenses).

When measuring the learning efficiency, it is necessary to determine when eLearning pays off for a company in spite of costs. To do so, the costs for previous further training measures are compared with the costs for eLearning. The calculation procedure presented in the table below as an example is based on the following assumption:
A company wants to train 140 employees in business administration over a period of 448 hours.
In this case, the combination of WBT and virtual classroom at a price of EUR 27 per participant hour proves to be the most cost-effective form of training.
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Glossary
learning effectiveness
learning efficiency
WBT
virtual classroom