9 Product quality
How to check the quality of eLearning products?
The wide variety of eLearning programmes that are available on the market often makes it difficult to evaluate individual offers. How do you find out whether a specific application really suits your objectives?
There are various options for checking a programme before deciding whether to (or not to) implement it in your company.
  • Seal of approval and certificates
  • Auditing by external consultants
  • In-house auditing on the basis of quality standards
  • Pilot tests in your own enterprise
Seal of approval and certificates
The situation in Germany: Here we find a lot of seals for many products and services, but there are only a few certificates for eLearning. Two of these shall be briefly described below::
ZFU Seal of approval
ZFU Seal of approval
  • ZFU-Certification: Every commercial distance learning programme in Germany has to be approved by the ZFU (Central Office for Distance Learning). It does not matter if the course material is available on paper or as eLearning. In this case, the course concept and its implementation are evaluated.
  • Distribution of eLearning solutions via platforms subject to quality assurance: eLearning programmes for continuing education and training can be purchased directly from suppliers and via Web sites from resellers who also provide these contents. In some cases, only programmes that satisfy the given quality criteria are offered. A case in point would be the German “Webkolleg NRW” platform, which has established its own quality criteria. Only offerings that meet these criteria may be made available via the platform. Currently, there are four partners from the LERNET project (Pro Management GmbH, Handwerkskammer Bildungszentrum Münster, Bundestechnologiezentrum für Elektro- und Informationstechnik e.V.and TÜV-Akademie Rheinland) that are listed in the German Webkolleg NRW database for eLearning offers.
  • Other seals of approval are currently being developed. They are expected to be introduced in 2005 and 2006.
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